Complaints Procedure

If you have a complaint about the service you have received from any member of staff working in this practice, please let us know.  The practice operates a Complaints Procedure as part of the NHS system for dealing with complaints.

Note: If you make a complaint it is practice policy to ensure you are not discriminated against, or subjected to any negative effect on your care, treatment or support.

Please contact one of our practice managers who will try to resolve the issue and offer you further advice on the complaints procedure if the matter cannot be resolved during this contact.  

If your problem cannot be resolved at this early stage and you wish to make a formal complaint please let us knows as soon as possible, ideally within a matter of days.  This will enable the practice to get a clear picture of the circumstances surrounding the complaint.

If it is not possible to raise your complaint immediately, please let us have the details of your complaint as soon as possible.

The Practice will acknowledge your complaint within 3 working days.  We will offer to discuss the complaint at a time agreed and how you would like to be kept informed of developments.

We will inform you about how the complaint will be handled and the likely time that the investigation will take to be completed. If you do not wish to discuss the complaint, we will still inform you of the expected timescale for completing the process.

We will seek to investigate the complaint speedily and efficiently and we will keep you regularly informed, as far as is reasonably practicable, as to the progress of the investigation.

When the investigation is complete, we will provide you with a full written report.  The report will include details of any necessary remedial action and whether the practice is satisfied with any action it has already taken or will be taking as a result of the complaint.

The Parks Dental Partnership Management Team hopes that if you have a problem you will use the Practice Complaints Procedure.  However, if you feel you cannot raise your complaint with us, you can use the NHS England Complaints Procedure

If you are dissatisfied with the response received from us or NHS England you can contact:

Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank London SW1P 4QP, telephone: 0345 015 4033 or by email: www.ombudsman.org.uk for complaints about NHS treatment.

For complaints regarding Private Treatment you can contact us directly if you are unsatisfied with the outcome please contact:

The Dental Complaints Service, The Lansdowne Building, 2 Lansdowne Road, Croydon, Greater London CR9 2ER, 08456 120 540 or www.dentalcomplaints.org.uk for complaints about private treatment.